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Vaccine Policy
At Dolly Dog Co., the health and safety of all pets in our care is our top priority. To maintain a clean and safe environment, we require all dogs to be up to date on the following vaccinations:
Required Vaccinations:
1. Rabies - Required by law; must be current based on your veterinarian's recommendation.
2. Distemper/Parvo (DHPP/DAPP) - Protects against multiple contagious diseases.
3. Bordetella (Kennel Cough) - Strongly recommended for all dogs, especially those that socialize in grooming salons, daycares, or boarding facilities.
Puppy Vaccination Requirement:
Puppies must have received at least their first two sets of vaccinations before their first grooming appointment.
Proof of vaccinations must be provided from a licensed veterinarian.
Vaccine Requirements & Documentation:
Proof of vaccination must be provided before your pet’s appointment. This can be sent via email, text, or provided in person.
Vaccinations must be administered by a licensed veterinarian.
It is the owner's responsibility to ensure vaccines remain up to date for future appointments.
Bordetella Vaccination Disclaimer:
Bordetella vaccination is strongly recommended to protect against kennel cough, especially if your dog frequents grooming salons, boarding, or daycare facilities. If your dog has not received the Bordetella vaccine, Dolly Dog Co. will not be held responsible for any exposure or related illness, including kennel cough, that may occur during their visit.
Medical Exemptions:
If your pet has a medical condition preventing vaccination, we require a signed note from your veterinarian stating the exemption. Please note that unvaccinated pets may be at higher risk and will be groomed at the owner’s discretion.
Late Arrival & Pick Up Policy
At Dolly Dog Co., our top priority is the well-being of the pets in our care. We work with animals, and as we all know, they can be unpredictable. We strive to complete services as efficiently as possible, but we always work at each pet's pace, allowing for breaks when needed. This means that some appointments may take longer than anticipated. Because of this, please wait until you hear from us before coming to pick up your pet.
Late Arrival Policy:
1. 10+ Minutes Late: If you arrive 15 minutes or more past your scheduled time, your appointment may be canceled and considered a no-show, resulting in a no-show fee of 50% of missed appointment cost. Fee must be paid before rescheduling the appointment.
2. Repeated Late Arrivals: Frequent tardiness may require prepayment for future appointments or risk loss of booking privileges.
We appreciate your patience and understanding as we prioritize the comfort and well-being of every pet in our care.
Pick-Up & Extended Stay Policy:
1. After your pet's service is complete, you have 45 minutes to pick them up at no additional charge.
2. If your pet is not picked up within 45 minutes, they will be placed in a comfortable lounge kennel, and a half-day stay fee of $20 will apply for stays up to 3 hours.
3. If your pet remains longer than 3 hours, they will be charged a full-day stay fee of $35 (up to 5 hours).
4. Need extra time? You're more than welcome to schedule a half-day or full-day stay in advance. If we have availability, Dogs that tend to be on the noisier side may be denied the ability to utilize this service. We'll do our best to accommodate last-minute requests just let us know as soon as possible. Communication is key!
Abandoned Pet Procedure:
If a pet is left for more than 1 hour after closing without contact from the owner, we will make reasonable attempts to reach the listed contacts.
After 24 hours of no contact, the pet will be considered abandoned, and we will take necessary steps, which may include surrendering the pet to a local animal shelter or authorities.
The owner will be responsible for any additional fees incurred, including boarding, care, and legal costs.
Cancellation/No Show Policy
At Dolly Dog Co., we understand that life can be unpredictable, but we also want to ensure that we can provide the best service to all our clients and their pets. To help us manage appointments and respect everyone’s time, we have established the following policies:
Cancellation Policy:
Cancellations must be made at least 24 hours in advance to avoid a fee.
Please call or text as soon as possible if you need to cancel or reschedule.
No-Show Policy:
If you do not show up for your scheduled appointment, or fail to cancel within 24 hours, the appointment will be marked as a no-show.
No-show fee: 50% of the missed appointment cost will be charged.
Payment of the no-show fee is required before rebooking any future appointments.
Rebooking After No-Show:
Once the no-show fee has been paid, you may rebook future appointments, but we kindly ask for your continued communication and understanding to avoid further scheduling issues.
We appreciate your understanding and cooperation in helping us maintain a smooth operation for all our clients. Thank you for your continued support!
Special Handling Waiver
At Dolly Dog Co. LLC, we welcome pets of all ages, temperaments, and needs. We understand that some dogs require extra patience and care during grooming, whether due to age, medical conditions, anxiety, or behavioral concerns. Our priority is to make every pet as comfortable as possible while maintaining safety for them and our team.
1. Senior & Medically Fragile Pets
We take extra precautions with older pets and those with health conditions. However:
• Grooming can be stressful for senior dogs or pets with heart conditions, arthritis, or other medical issues.
• Despite gentle handling, older pets may be at higher risk for fatigue, stress, or medical episodes during or after grooming.
• Dolly Dog Co. LLC is not responsible for any health complications that may arise due to age or pre-existing conditions.
2. Pets with Anxiety or Behavioral Concerns
We strive to make grooming a positive experience, but:
• If a pet becomes highly anxious, aggressive, or unmanageable, we may need to adjust the service, take breaks, or discontinue the groom for their safety and ours.
• We may recommend desensitization sessions or working with a trainer before attempting another groom.
• If a pet bites or injures a staff member, the owner may be responsible for any medical costs incurred.
3. Sedation & Medical Care
• Sedation refers to the use of any medication or chemical substance that induces a calming effect, drowsiness, or unconsciousness in your pet to facilitate grooming. This includes medications such as tranquilizers, sedatives, or anesthesia prescribed by a veterinarian.
• If your pet has been sedated or requires sedation for grooming, you must inform us ahead of time for each grooming appointment.
• We do not administer sedation under any circumstances. If your pet requires sedation, you must arrange this with your veterinarian before the appointment.
• If a pet experiences a medical emergency during grooming, we will attempt to contact you. If we cannot reach you, we will seek veterinary care at your expense.
4. Special Handling Fee
At Dolly Dog Co. LLC, we aim to provide a safe and positive grooming experience for every pet. However, some pets may require additional care and attention due to behavioral issues, medical conditions, or physical limitations. An extra fee may be applied if the pet requires special handling, which may be identified during the grooming process.
Examples of special handling situations include, but are not limited to:
• Aggressive behavior
• Excessive matting
• Anxiety or fear-based behavior
• Medical conditions requiring additional care
• Pets that require extra time due to size or coat condition
The fee may be applied as needed, and the owner agrees to pay the fee if applicable.
5. Owner Responsibility & Agreement
By signing this waiver when scheduling appointment, I acknowledge that I have disclosed any known medical conditions, behavioral concerns, or special needs my pet has. I understand that:
• Dolly Dog Co. LLC will do its best to keep my pet safe and comfortable.
• My pet’s behavior, health, and response to grooming may affect the outcome of the appointment.
• I agree to hold Dolly Dog Co. LLC and its staff harmless from any liability, claims, or expenses related to grooming services provided under these conditions.
We appreciate your trust and will always do our best to accommodate your pet’s individual needs!
Liability Waiver
At Dolly Dog Co. LLC, your pet’s well-being is our top priority. We take every precaution to provide a safe, comfortable, and positive grooming experience. However, grooming involves certain risks, and we want to ensure that you fully understand them before we proceed.
1. Understanding Grooming Risks
We handle every pet with care and patience, but:
• Grooming tools, equipment, and handling techniques may occasionally cause minor nicks, irritation, or stress-related reactions.
• Sometimes, grooming reveals pre-existing conditions such as skin irritations, infections, or parasites that were not visible before. While we do our best to notice and inform you, we are not responsible for underlying health issues.
• We aim for the best possible results, but each pet’s coat, condition, and behavior can affect the final outcome.
2. In Case of a Medical Emergency
Your pet’s health is important to us. If a medical emergency arises while in our care:
• We will make every effort to contact you immediately.
• If we cannot reach you, we will seek veterinary care at your expense to ensure your pet gets the help they need.
• While we act with your pet’s best interest at heart, Dolly Dog Co. LLC cannot be held responsible for the outcome of any medical treatment.
3. Behavior & Special Considerations
We understand that some pets may feel nervous or unsure about grooming.
• If your pet shows significant fear, stress, or aggression, we may need to pause or discontinue services for their safety and ours.
• Senior pets and those with medical conditions may be more sensitive to grooming. While we take extra precautions, we cannot be responsible for health complications that may arise.
4. Matting & Coat Condition
We know that mats happen! However:
• Matting can be uncomfortable and even painful for your pet. In severe cases, the safest option may be shaving.
• Removing mats can sometimes cause skin irritation, bruising, or nicks, even when done carefully.
• Dolly Dog Co. LLC is not responsible for any reactions due to mat removal, but we will always do our best to keep your pet comfortable.
5. Our Commitment to Your Pet
Our goal is to make every pet feel safe, loved, and well-cared for. By signing below, you acknowledge that you understand the risks involved in pet grooming and agree to hold Dolly Dog Co. LLC and its staff harmless from any liability, claims, or expenses related to grooming services.
We truly appreciate your trust in us and look forward to making your pet look and feel their best!
Flea & Tick Policy
At Dolly Dog Co. LLC, the health and well-being of your pet are our top priority. To ensure the safety and comfort of all pets in our care, if fleas or ticks are found on your pet during grooming, the pet will be treated immediately. This treatment is mandatory and is not optional.
1. Owner Responsibility
• As part of responsible pet care, we recommend that pet owners regularly treat their pets for fleas and ticks as part of their overall health maintenance. This is important for the well-being of your pet and to help maintain a clean and comfortable environment for all pets in our care.
2. Mandatory Flea & Tick Treatment
• If fleas or ticks are found during the grooming process, we will immediately administer a flea and tick bath to treat the issue. This treatment will be charged to the owner at the time of the appointment.
3. Liability
• While we take all necessary precautions to avoid the spread of fleas and ticks, Dolly Dog Co. LLC is not responsible for any flea or tick issues discovered during grooming.
• The owner agrees to hold Dolly Dog Co. LLC and its staff harmless for any flea or tick-related issues discovered during or after grooming.
4. Right to Refuse Service
• Dolly Dog Co. LLC reserves the right to refuse service if a pet is found to have a significant flea or tick infestation.
Thank you for helping us maintain a safe, healthy, and pest-free environment for all pets in our care!
Media Release Waiver
Photos and videos may be used on social media, our website, promotional materials, and advertising.
No personal client information will be shared alongside media unless explicitly agreed upon.
Images may be used indefinitely unless the owner requests removal in writing.
Please let us know if you would like to opt out.
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